Cancellation Policy

CANCELLATIONS OR NO-SHOWS

We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.

OUR CANCELLATION POLICY

We understand that sometimes you may have to cancel an appointment. Please give us at least 48 hours’ notice, otherwise a cancellation fee of 50% of the cost of your service or treatment will be charged.

We will take your payment details at the time of booking an appointment with us.

It is very difficult to fill appointments at short notice, but if we do we will not charge you a cancellation fee.

If you need to cancel, please give us a call or use our online booking system. Please don’t text, email or put a message on social media.

PAYMENT DETAILS

Before we take your payment details to cover a cancellation charge or a deposit or advance payment, we will confirm:

  • The service or treatment you have booked.
  • The salon/barbershop or business name, location and contact details.
  • The total price (including any taxes) of the service or treatment booked or how the price will be calculated if an exact price cannot be given.
  • The time and date of the appointment.

DEPOSITS

A deposit of 50% of the cost of your service or treatment will be charged if you:

  • missed your last appointment with us; or
  • are a new client; or
  • are booking online; or
  • are booking for an appointment lasting more than two hours, such as hair colour or a laser treatment, or for a series of appointments.

The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least 48 hours’ notice.

If you give us less than 48 hours’ notice but we are able to fill the appointment, we will either refund the deposit or put it towards the cost of your next appointment.

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

ADVANCE PAYMENTS

We will take payment in full at the time of booking:

  • for an appointment lasting more than two hours, such as hair colour or a laser treatment; or
  • if you missed your last appointment with us.

In case of a late cancellation or no-show, we will keep an amount of the advance payment that genuinely reflects the loss we have suffered as a result of the late cancellation or no-show.

If we are able to fill your slot, we will only keep an amount of the advance payment which covers our costs of finding another client.

KEEPING TO TIME

If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment.

Thank you

Allergy Alert testing (skin test, patch test)

Although ingredient safety is at the forefront of Aveda products, like foods and materials Allergic reactions can occur to hair colouring products.

A professional approach to colour services is just as important as the creation itself.

We are asking that all guests be re-patch tested 48 hours prior to colour appointments. Please read the following list if you answer yes to any of these you must be allergy tested before your next colour appointment

  • Used a box dye since your last visit
  • Been longer than 6months since your last colour appointment
  • Pregnant or recently given birth
  • Tattoo in the last 6 weeks
  • Used henna hair colour
  • Henna tattoos
  • New guest to the salon
  • If you think that you have had covid or tested positive
  • Had a covid vaccination 1, 2 or your booster– we are also asking you to wait 2 weeks after to be allergy tested again.

ALL ALLERGY TESTING MUST BE DONE 48HOURS BEFORE ANY COLOUR SERVICE. IF YOU FAIL TO ATTEND YOUR ALLERGY TESTING YOUR APPOINTMENT MAY BE CANCELLED AND CHARGED FOR.

Lastly, I like to add if you have any concerns then please do not hesitate to contact us, we will do our best to accommodate.

Many thanks
Team HM Hairdressing